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Consolidation in Eastern Europe: Who is Still in the Outsourcing Game?
The fight for IT resources gets tougher across Eastern Europe. In Russia many software development companies have seen more success on the local IT market than abroad. The Russian economy finally showed a need for the talented engineers back home. The Polish IT labor pool is almost exhausted and the outsourcing industry in Romania is sold out. Here's what's happening. (2008)

The Two Ways Offshoring Will Change Outsourcing in 2008
Labor will be the driving factor that changes outsourcing in 2008. In the past, the megatrend was to use labor arbitrage wherever possible. Today buyers want to alter how they use employees, changing other services in which labor is a component. And, mature outsourcing relationships are bumping up against the offshore equilibrium. (2007)

Evolution of the Global Hub-and-Spoke Outsourcing Offshore Delivery Model
Evolution of the global hub-and-spoke model has evolved from visionary idea to standard best practice in FAO because some work has to stay local. David Bickerstaff and Paul Nowacki discuss why suppliers are adopting this new FAO offshoring model. (2007)

An Offshore Pioneer Shares Its Recipe for Long-Term Success
This was one of the first North American offshoring relationships. Nortel outsourced to India in 1991 because it couldn't find enough employees with the specialized knowledge it needed. At same time, Wipro wanted to expand beyond India. The timing was right for both partners to attempt something new. What's remarkable: both partners are still happy after 16 years! (2007)

How 1937 Economic Theory, Which Won a Nobel Prize, Helps Offshore Buyers Today
Ronald Coase won a Nobel Prize in Economics 70 years ago. That paper has value for offshore participants today. His theory explains why buyers that are not using English in their BPO transactions should consider switching and why suppliers that are going to succeed will have to invest in technology, process reengineering, and quality control. (2007)

When Outsourcing Back Office, It's All in the Family for Penske Truck Leasing
Sound familiar? Penske's customer service operations were in four US cities. They were expensive and didn't offer consistent service levels. What's the best way to consolidate cost effectively? Outsource the back office to India. (2007)

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Best Practices in Offshore Outsourcing: Strategies for Transition, Attrition, Communication, and Bridging the Cultural Gap - Outsourcing Center studied the risk-mitigation efforts of 40 offshore outsourcing relationships participating in the 2007 Outsourcing Excellence Awards program. This paper discusses the best practice strategies customers put in place to ensure greater retu... - November 2007

You're Offshoring. Now What? - Conventional offshoring of applications can take you only so far. It can decrease your costs, but it can't increase your power. The time is right to explore new ways to achieve more value from your business applications. - November 2007

Best Practices: Integrating a Multishore Strategy into your Global IT Organization - Strategic insights you need today to make your global operations successful. - November 2007

Comparison of Outsourced and Captive Solutions for Capturing Value from Offshoring - Preview Deck - An in-depth examination of the relative cost and value of captives and third-party outsourcers. Includes a Total Cost of Ownership analysis which explains why captives are 5-15% more expensive than outsourced solutions. - October 2007

Transformational Offshoring: Why and How? - This Paper by Patni discusses some of the biggest challenges faced by organizations in aligning their applications to the business. The role of an offshore strategy in transforming those applications so as to align them with their business while the... - February 2006

Guidelines For IT Management: Planning for Offshore Outsourcing - The appeal of offshore outsourcing will continue to grow for the forseeable future. Read this informative paper by Patni for a hands-on approach to planning and implementing an offshoring strategy. - January 2005

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